Orders are usually processed within 1 to 3 business days.

After your order has been dispatched, delivery usually takes 3 to 7 business days.

Please keep in mind that delivery times are estimates. During busy periods, holidays or unexpected carrier delays, your order may take a little longer to arrive.

Once tracking becomes available, we will send you the tracking details so you can follow your order. If you have any questions about your delivery, please contact us at info@northmae.com.

We offer a 30-day money-back guarantee.

If you are not happy with your order, you can contact us within 30 days of receiving it to request a return.

Please contact us at Contact Page or email info@northmae.com before sending anything back. All returns must first be approved by NORTH & MAE so we can provide you with the correct return instructions and return address.

Yes. We offer free shipping across Canada unless stated otherwise at checkout.

No minimum order value is required.

Once your order has been dispatched and tracking is available, you will receive your tracking details by email.

You can also use the Track Your Order page on our website to follow your delivery.

Please allow a little time after dispatch for the tracking information to become active.

NORTH & MAE orders are shipped directly from our trusted suppliers.

Depending on the product, this may include suppliers located overseas, including China.

Shipping directly from our suppliers helps avoid unnecessary handling and allows your order to start its journey to you as efficiently as possible.

Please allow 1 to 3 business days for your order to be processed.

During this time, your order details are checked and your items are prepared for dispatch.

Business days are Monday to Friday, excluding public holidays.

Depending on the product, supplier location and delivery address, your order may be delivered by Canada Post, UPS, FedEx, a local delivery partner or another trusted international shipping carrier.

Once tracking becomes available, you’ll be able to see which carrier is handling your parcel and follow your delivery updates.

If you notice that you entered the wrong shipping address, please contact us as soon as possible at info@northmae.com or Contact Page.

If your order has not yet been processed or shipped, we will do our best to update the address.

Once an order has already been processed or dispatched, we cannot guarantee that the address can still be changed.

Please contact us as soon as possible at info@northmae.com or Contact Page if you would like to change or cancel your order.

If your order has not yet been processed or shipped, we will do our best to help.

Once processing or shipping has started, changes or cancellation may no longer be possible.

Tracking information does not always update immediately after your parcel has been dispatched.

Please allow some time for the carrier to scan and update your shipment.

If your tracking has not updated for an extended period or you are concerned about your delivery, contact us at info@northmae.com or Contact Page with your order number.

First, please check around your property, with other members of your household, neighbours and any safe delivery locations.

You can also check directly with the delivery carrier or your local post office.

If you are still unable to locate your parcel, contact us at info@northmae.com or Contact Page with your order number and tracking details. We will review the situation and help where possible.

Occasionally, deliveries can take longer because of carrier delays, customs processing, holidays, busy sale periods or other circumstances outside our control.

|If your order has passed the expected delivery timeframe, please contact info@northmae.com or Contact Page.

Please include your name, order number and the email address used for your order so we can check it for you.

Please check your spam, junk or promotions folder first.

Also make sure you are checking the email address that was used when placing the order.

If you still cannot find your confirmation, contact us at info@northmae.com or Contact Page and include your full name and any available order information.

To request a return, email us at info@northmae.com or Contact Page within 30 days of receiving your order.

Please include:
• Your full name
• Your order number
• The email address used for your order
• Your reason for returning the item
• Clear photos if the item is damaged, faulty or incorrect

Our Customer Care team will review your request and send you the next steps.

Please do not send anything back before receiving return instructions from us.

For change-of-mind returns, size changes or unwanted items, the cost of return shipping is the responsibility of the customer.

Depending on the product, the approved return address may be with one of our suppliers outside Canada, including China.

We will always provide you with the correct return address after your return request has been approved.

Please do not return your order to an address without contacting us first.

Returns may need to be sent to different locations depending on the product and supplier.

Once your return has been approved, our Customer Care team will send you the correct return address and instructions.

Returned items should be:
• Unworn
• Unwashed
• Unused
• In their original condition
• Returned with tags and original packaging where possible

Items showing signs of wear, washing, stains, perfume, makeup, damage or alterations may not be accepted.

Some items may not be eligible for change-of-mind returns, including:

• Gift cards
• Items clearly marked as Final Sale
• Personal or hygiene-related products
• Items that have been worn, washed or used
• Returns sent without prior approval

This does not affect any rights you may have under applicable Canadian consumer protection laws.

Yes, sale items can normally be returned within our return period unless the product has been clearly marked as Final Sale.

Final Sale products are not eligible for change-of-mind returns.

Yes. We strongly recommend using a tracked shipping service for all approved returns.

Please keep your tracking information until your return and refund have been fully processed.

A refund can only be processed once the returned parcel has been received and confirmed at the approved return location.

Please contact us as soon as possible at info@northmae.com or Contact Page.

Include your order number, a short description of the problem and clear photos showing the item and, where relevant, the packaging.

Our Customer Care team will review the situation and help you with an appropriate solution.

Depending on the situation and product availability, we may be able to offer an exchange or another suitable solution.

Please contact info@northmae.com or Contact Page with your order number and let us know which item or size you would like instead.

Our team will let you know which options are available.

Once your return has been received and approved, your refund will be processed back to your original payment method.

You will be notified when your refund has been processed.

Please keep in mind that your bank, credit card company or payment provider may need additional time before the funds appear in your account.

Please check the sizing information provided on the individual product page before placing your order.

Sizing and fit can vary between different styles, so we recommend checking the available measurements rather than automatically choosing your usual size.

If you are unsure, you can contact us at info@northmae.com or Contact Page and we will do our best to help.

Care instructions can vary depending on the material and product.

Always follow the washing and care instructions provided with the item.

Following the recommended care instructions will help keep your clothing looking its best for longer.

Some popular products and sizes may return, but restocks are not always guaranteed.

We recommend checking the website regularly and signing up for our emails to hear about new arrivals, restocks and special offers.

We accept the secure payment methods shown during checkout, which may include:

• Credit card
• Apple Pay
• Google Pay
• Shop Pay
• Other secure payment options available at checkout

Available payment methods may vary depending on your device or checkout.

Yes.

Payments are processed through secure payment providers and NORTH & MAE does not store your full credit card details.

Your available secure payment options will be displayed during checkout.

The currency that applies to your order will be clearly displayed on our website and during checkout before you complete your purchase.

Any conversion fees or additional charges applied by your bank or card provider are outside the control of NORTH & MAE.

First, check that your card or payment details have been entered correctly and that your payment method has sufficient funds available.

If your payment continues to be declined, please contact your bank or payment provider.

You can also contact us at info@northmae.com or Contact Page if you need assistance with your order.

Our Customer Care team is happy to help 7 days a week with questions about your order, delivery, sizing, returns or anything else related to NORTH & MAE.

You can contact us by email:
info@northmae.com

Or through the Contact page available on our website.

We aim to respond to all enquiries within 48 hours.

CUSTOMER CARE HOURS

Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 9:00 AM to 5:00 PM
Sunday: 10:00 AM to 4:00 PM

To help us assist you as quickly as possible, please include:
• Your full name
• Your order number
• The email address used when ordering
• A short description of your question or issue
• Photos where relevant

This helps our Customer Care team find your order and assist you more efficiently.